Speak with Purpose, Stay for Impact: How Clear Communication and Coaching Enhances Engagement and Retention in the Workplace
by Meera Raghunandan
3 minutes read
In the renowned TV series ‘Mad Men,’ the protagonist Don Draper, a master of communication, says, “If you don’t like what’s being said, change the conversation.” While the show is set in the world of advertising, this timeless advice holds true for today’s workplaces as well. Clear communication isn’t just a buzzword — it’s an organizational linchpin.
And the data supports this assertion. A study by the Society for Human Resource Management found that 70% of employees see clear communication as essential for job satisfaction. So, what happens when you pair effective communication with the transformative power of coaching? You get a thriving, engaged workforce.
The Power of Clear Communication in Numbers
You’ve heard the saying “communication is key,” but the quality of that communication is often overlooked. Consider the frustration you feel when you’ve worked hard on a project and are met with silence instead of feedback — such instances can be demotivating. It’s not just timely communication that matters; it’s also the constructiveness of that communication.
Leaders who speak with purpose and clarity create an environment where employees feel heard and valued, thus boosting engagement. Mastering the art of feedback involves balancing praise with constructive criticism, so employees understand both their strengths and areas for improvement, maintaining a high level of engagement in the process.
Bridging the Communication Gap with Coaching
Coaching has a unique way of enhancing communication. It’s not just about improving public speaking skills; it’s about establishing a culture of open dialogue. Team coaching sessions can foster trust, allowing team members to voice their opinions openly. On the other hand, executive coaching can help leaders learn the art of active listening, a skill as critical as speaking when it comes to effective communication.
Now let’s connect the dots between communication, engagement, and retention. The Corporate Executive Board found that companies with clear communication strategies are 67% more likely to meet or exceed financial goals. But how does this translate at the ground level?
How Clear Communication Bolsters Engagement and Retention
· Building Trust and Rapport: Take the example of Neha, an IT consultant, who felt disengaged due to a lack of clear communication channels within her team. Once coaching was introduced, barriers broke down, and conversations started flowing. It led to trust and greater collaboration, aligning the team toward shared goals.
· Setting Clear Expectations: Clarity in communication sets the stage for unambiguous expectations. When each member is aware of their role and responsibility, it fuels engagement. Coaching sessions focused on “role clarity” can help prevent misunderstandings, contributing to a more positive work environment.
· Providing Timely Feedback: With coaching, feedback becomes a two-way street. Teams learn how to give and receive constructive feedback, a crucial factor for development and growth. Learning how to articulate feedback can be a coaching module by itself, given its critical role in fostering an engaged workforce.
· Resolving Conflict: Conflict is a natural part of any workplace, but it’s how you deal with it that counts. Communication coaching specifically geared towards conflict resolution can teach teams to turn disagreements into opportunities for growth.
· Creating a Sense of Belonging: Clear communication, fostered by a culture of coaching, creates a sense of belonging. Employees feel like they’re part of something greater, ensuring they stay engaged and, by extension, remain a part of the organization longer.
The World Economic Forum highlights clear communication as a critical skill for the future. So, if communication is the vehicle, consider coaching as the fuel that propels it forward, ensuring a smoother ride toward organizational success.
Are you ready to elevate communication within your organization? Reach out to us at Mentoring Matters, and let’s craft a tailored coaching program that boosts engagement and retention, one conversation at a time.
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MEERA RAGHUNANDAN
Meera Raghunandan is the co-founder of Mentoring Matters, a platform for businesses and
individuals across industries to drive holistic professional growth across mid and senior-level
positions through dedicated coaching by certified professionals.